Shipping
We are proud to offer shipping across the entire European Union, partnering with DPD for reliable delivery.
Delivery Times:
- Lithuania, Latvia, Estonia, Poland: Orders are delivered within 2-5 business days.
- Rest of the European Union: Orders are delivered within 4-8 business days.
Please note that delivery times may vary due to unexpected events or during holiday seasons. We strive to fulfill your order as quickly as possible and appreciate your understanding in these instances.
If you have any questions or concerns regarding your delivery, feel free to contact our customer support team for assistance.
Refund
Your 100% satisfaction with Newon Food products is important to us. We offer a 30-day return policy.
If the product was damaged or broken during delivery, we offer a 100% refund.
We have a 30-day return policy starting from the day you receive the product.
To be eligible for a return, the product must be unopened, unused, undamaged, and accompanied by proof of purchase.
To initiate a return, please email us at info@newonfood.com with the subject “Return”. Include your order number, name, and the reason for the return.
We will provide instructions on how to return the product.
Customers are responsible for shipping costs when returning items.
Once the product is returned, received, and inspected, a confirmation email will be sent, notifying you of the refund.
If the return is approved, the refund will be automatically transferred to the original payment method as soon as possible.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.